DELIVERY AND COLLECTIONS
CORONAVIRUS UPDATE
We will aim to dispatch and process orders within 7 days of placing them, however you may experience postal delays. We will ensure you are kept informed as much as possible of any delays, and will be in touch with you until you receive your items. Any urgent orders, please contact us first before placing them.
COLLECTION
Item(s) can be collected from our UK base free of charge. For collections, please contact us and pre-book a slot.
SHIPPING
NORMAL SHIPPING
Items will be dispatched within 2 working days upon payment clearing to our accounts. All our items are sent by tracked post, and tracking details will be provided upon items being dispatched. Higher value items (£150 or above) will require a signature on delivery.
STANDARD UK SHIPPING
Starts from £5.00 (Items will be received within 2-3 working days from the day of dispatch)
EXPRESS UK SHIPPING
Starts from £12.00 (Items will be received Next Day)
STANDARD EU AND INTERNATIONAL SHIPPING
Starts from £18.00 (Items will be received within 3-5 working days from day of dispatch)
EXPRESS INTERNATIONAL SHIPPING
Starts from £40.00 for up to two products. Delivery within 5 working days.
DUTY CUSTOMS AND TAXES
Ranya Sarees is not responsible for any customs charges that may be applicable in your country of residence upon receiving our items.
RETURNS, EXCHANGE AND REFUNDS
A refund is available if notified in writing to within 48 hours of receiving our item(s), upon our confirmation of receiving your email you must then ensure the item is sent back to us in the same condition within 7 business days.
Ranya Sarees will not be responsible for shipping costs for refunds. Once we receive the item back and subject to our assessment, a refund value of the item will be deposited back within 14 working days. Failure to notify us of a refund within 48 hours or if items are not received within 7 business days (10 business days for international orders) a refund will be refused.
Please note we try our best to capture the true image of every product, however this may vary depending on your individual device setting.
PAYMENTS
ORDERING AND PURCHASING
After placing an order, you will receive an email from Ranya Sarees acknowledging that we have safely received it. This does not mean that your order has been accepted. All orders are subject to acceptance by Ranya Sarees, and we will send you a second email to confirm acceptance and dispatch of your order. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
AVAILABILITY
All items are subject to stock availability. Please get in touch for more information.